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Emergency Call Outs

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We are available for 24/7 emergency plumbing call-outs!

Our emergency advice

With some severe cold weather in Derbyshire over the last few years, we thought it would be helpful to offer some advice on what to do in winter emergencies. 

Internal Frozen Pipes

  • Turn off your water supply at the stop tap.
  • Turn your central heating system, boiler and any immersion heaters off.
  • If the frozen pipe hasn’t split, thaw it out gently starting at the end nearest the tap, by applying warm hot-water-bottles.
  • If the frozen pipe has split, open all your cold water taps and flush your WC to drain the system. (Don’t turn on hot taps)

Boiler not working?

It is often the case that in very cold weather the cold water pipes feeding the boiler may freeze, or the ‘condensation pipe’ taking the natural condensation away from the boiler to an external drain may freeze. In both cases, the boiler will not work but it can be easily fixed if you can identify the frozen pipe (either to or from the boiler) and thaw it out by applying hot water bottles.

Outhouses and External Taps

External pipework is of course very likely to freeze in cold weather, so it is sensible to turn the water supply off on the isolation valves to any taps or appliances you have so that in the case of a burst there won’t be a huge amount of water leaked. (As opposed to mains pressure water firing out all over your property!)

If you haven’t already got isolation valves to your external taps and appliances it would be very sensible to have them fitted to lower the risk of an emergency situation.

Internal Burst Pipes or Leaks

  • Turn off your water supply at the stop tap.
  • If water is still leaking open all your cold water taps to drain the system. (Don’t turn on hot taps)
  • Turn your central heating system, boiler and any immersion heaters off.
  • Then call for help on 01332 565018!

If you can smell gas

  • Extinguish all naked flames and never light a naked flame.
  • Never turn electrical switches ON or OFF.
  • Always open doors and windows.
  • Keep away from the affected area.
  • Turn off the gas meter at the control valve.
  • Call the National Grid immediately on 0800 111 999 (24hrs)
  • Then call for help from an engineer if needed.
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If you experience loss of water supply to your property, leaks on the road or sewage flooding

You will need to call Seven Trent Water on the Operational Emergencies number 0800 783 4444 (24 hrs).